Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kellycases.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***r
Nice!
A***r
There perfect !
H***a
Beautiful product, however didn’t fit my earbuds case, got halfway in but won’t go any further.
Customer
Rhinestones look cheap
Customer
Love it
K***s
Ordering more!!!
R***r
Nice
J***r
Very happy with order
J***
It’s nice, came with a weird smell though lol
Customer
This product was very shocking when I actually got it because I thought it wouldn’t look as good as it does in the picture but I was totally wrong. This looks so much better in person and I love it so much.
M***l
Gems are not glued down on the edges, they’re coming off and they’re not even out of the packet yet. Not good quality.
C***n
Fabulous quality! So pretty and well made. Totally recommend!
M***n
Recommend, absolutely love it. Very accurate description quality is amazing,looks very high end. Fits nicely on AirPods. It is one piece don’t have to worry about loosing the top piece. Shipping very fast.
N***d
amazing order again soon
S***t
Nice
T***u
Quality was good, didn’t smell the best but good for the price. Shipping was fast
A***r
Thank You
Customer
shining
J***a
Great
Customer
Very pretty. Extremely hard to take off once on
C***r
stunning
A***L
Horrible product smells like glue adhesive and it’s all coming off. And the hook doesn’t fit
Customer
I LOVE IT
L***z
Really good quality. It arrived sooner than I expected.
T***z
I love it and fast shipping
D***w
Shipping was very fast and it’s fits perfect!
Customer
Just like the picture and only took 2 and a half weeks to arrive. The ring that came with it couldn’t fit in the case so I could attach my keys so I had to use a piece from another key ring so I could attach my keys to it which you can see in the picture I posted.