Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kellycases.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***d
SO CUUUTEEE
E***a
8/10
M***m
It’s really cute but it right now I even got the matching case it’s so adorable and the metal is heavy and feels real and sturdy. Ig: @maroweee
Customer
The butterfly is not in the middle, but if you don’t mind, just buy it ~
O***A
Really cutee!!!
K***l
great product, exactly like the photos and reviews.
Customer
The item is super cute! It is as described and seems very protective for AirPods ! Definitely recommend
A***
very cute i love da case (also dont worry, charm doesnt come just like that, it was secured in another small packaging)
Customer
These are so cute
C***r
So beautiful 🙂
S***r
thank you! it was very accurate
U***d
Literally in love!! The butterfly is so sturdy and overall the material feels like it is worth more than what I paid for! 100% recommend buying!!!
N***y
love love love! Definitely recommend!!!
Y***e
Lovely case! Kind of squishy. Sparkle is nice and I like the case more than the charms
Customer
sosososo cute one of the butterfly wing is probably hot glue gunned so if it bothers u…
Customer
Exactly like pictures and took 2 weeks to arrive
A***s
Beautiful fit, perfect for getting compliments on the daily!! Definitely recommend!!
U***y
SOO CUTEE!! It looks exactly like the picture
U***c
so cute def recommend
Customer
It’s very pretty, I love the charm and the glitter on the case 🙂
Customer
cute case, feels like it will actually protect too. my only problem with it is.. i cant take off the case. it is currently stuck on my airpods so, i guess im glad that its cute lmao
N***r
love it sm
A***s
So beautiful
Customer
Cute
Customer
perfect
S***r
received it today after a month…very satisfied with how it turned out! the butterfly keychain was packed separately from the case. the tracking provided was not accurate but overall a good purchase!
U***r
it is too cute! came in about a week and a half i absolutely love. ikk some of these reviews are fake sometimes but this is non sponsored and a real customer.
C***z
loved it!
M***l
true to pictures, super cute and pretty